EKN in brief
EKN, the Swedish Export Credit Agency, is a government authority tasked with promoting Swedish exports. It does this by insuring the risk of not being paid in export transactions. In 2009, EKN faced the challenge of increasing its rate of extension toward becoming more businesslike and increasing transaction volumes, thereby providing further support to Swedish exports. Accordingly, the then Director General Karin Apelman, saw the need to introduce performance to create a common focus that helped the organisation push through the desired behavioural changes.
DARE TO PRIORITIZE
EKN's growth strategy was translated into a few concrete targets for each unit. Management was supported by The Information Company in prioritising what was important for each organisational unit in order to achieve a common extension in compliance with strategy. Each target was given KPIs to monitor during the year to ensure the desired actions. Targets and KPIs were monitored in the Qlikview business intelligence application. w.
Thanks to the collaboration, EKN became better at creating focus and the ability to act on objectives and strategies. The model introduced also led to a proven monitoring system where visual dashboards make it easier to see what needs to be prioritised.
- +++ Growth strategy was made into clear targets
The Information Company helped us in a very positive way plan and monitor the investments EKN needed to make
Head of Communications Exportkreditnämnden
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Johannes Ingerby Performance Management expert Johannes Ingerby is a partner and performance management expert at The Information Company. Johannes has more than 20 years' experience in performance management, business development and strategic change management. email@example.com +46 734 44 55 90 LinkedIn
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