What we do
We helped our customers with Performance management to ensure all employees act according to the organization’s strategy. That means getting all employees working towards the same direction. For real. Every day. In every decision.
Working with Performance management means our customers achieve their budget and revenue targets, increase number of deals, improve customer satisfaction and make sure their employees has a clear direction where the organization is going.
How we work with our customers
Our projects, together with our customers, usually boils down to three overall phases:
2: Defining targets
If you do not know where you are going, it is hard to get there. That is why management teams and employees should be always involved when defining targets. Targets should reflect an organization’s strategy and be focused and clear enough for all employees. When there is a red line from the long term vision to the daily decisions and actions, that is when it makes a difference, for real.
Verified Steering Model
A verified steering model makes it clear for each individual how he or she can contribute to the organization as a whole.
A verified steering model makes it clear for each individual how he or she can contribute to the organization as a whole. The steering model is the framework for how targets are defined and followed up, and shows how the organization’s vision and long-term goals is connected all the way to each employees’ action and initiatives in everyday life.
Actionable Targets
Actionable targets is about identifying the targets that will operationalize and make the strategy more concreate.
Actionable targets is about identifying the targets that will operationalize and make the strategy more concrete. Actionable targets are focused enough to make the vision and direction clear for all organizational units and employees. Therefore, it is easy for all employees to know how to act upon the targets.
Validated Indicators
Validated indicators are needed to quantify a target. The quantification shows if there has been any progresses within the wished areas.
Validated indicators are needed to quantify a target. The quantification shows if there has been any progresses within the wished areas. By having an indicator with a clear definition, owner, identified source and dimension it results in a high-qualitative follow-up with focus on making decisions.
Relevant Target Levels
Relevant target levels are set to clarify if the target or area are in need of a movement, how much and when.
Relevant target levels are set to clarify if the target or area are in need of a movement, how much and when. All targets can be analyzed objectively with carefully crafted target levels, which means right decisions and actions can be made.
3: Achieving Targets
If you want to affect an individual’s behavior within performance management, it is 20% about the targets that are defined and 80% about the way the targets are continuously followed up. If you want to achieve results, the whole trick is having a structured, continuous process to follow up the defined targets.
Pedagogic visualization
By using a pedagogic visualization it helps individuals to process fact and information in an easy and appealing way.
By using a pedagogic visualization it helps individuals to process fact and information in an easy and appealing way. A good visualization gives the employees a clear and simple feedback how the organization is performing and makes it easier to make the right decisions in order to move the organization in the right direction.
Optimized Data Gathering
To have an optimized process for data gathering ensures the data in collected and processed effectively and quality assured.
To have an optimized process for data gathering ensures the data in collected and processed effectively and quality assured. A well-functioning process ensure the data is collected with the highest possible quality to the lowest possible cost/time.
Follow-up
We determine how, in which forums, in what order and with what effect the follow- up should be done.
We determine how, in which forums, in what order and with what effect the follow- up should be done. To follow up on the defined targets gives a collective feedback, and feedback is shown to be the most effective fool in order to change and/or enhance behavior among employees.
Decision Making
Making decisions based on facts means analyzing why an outcome is what it is and what actions are needed to reach the targets the following period.
Making decisions based on facts means analyzing why an outcome is what it is and what actions are needed to reach the targets the following period. This means the follow up process leads to relevant decisions in order to reach the targets.
TIC support meant we were soon using a common language and methodology for the uniform management of activities at different levels in the company.
- Per Matses, Deputy CEO and CFO (Sveaskog)
